Privacy Policy

We value your privacy and are committed to protecting the personal data you provide when using EraBet Casino services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and your rights in relation to that data. Please read it carefully. If you have questions, you can contact us at [email protected].

1. Legal Status

License Number

We operate under the Curaçao Gaming Control Board master licence OGL/2023/176/0095. That licence governs our online gaming operations and relevant compliance obligations.

Issuing Authority

The Curaçao Gaming Control Board is the issuing authority for our licence. We follow the requirements and oversight set by that authority in relation to our services and related data handling.

Jurisdiction

Our services are provided under the Curaçao remote gambling jurisdiction. This means certain aspects of our operations and data handling follow rules and practices applicable to Curaçao‑licensed operators.

Allowed to Operate in New Zealand

We accept players from New Zealand. When you use our services from New Zealand we process your personal data as described in this policy. Where relevant, GDPR‑style principles are applied to ensure transparency, purpose limitation, and protection of your rights.

2. Registration and Login

Step‑by‑Step Process

When you register an account we collect the information needed to create and manage your account and to provide the services you request. Typical steps include providing contact details, creating login credentials and selecting account preferences. We use this information to verify your identity, administer your account, and communicate important information to you.

Is KYC / ID Verification Required

We may require identity and address verification in line with legal and compliance obligations. This can include government‑issued identity documents and proof of address. We only collect what is necessary for identity verification and anti‑abuse checks, and we process those documents securely.

Time to Activate Account

Basic account creation is usually immediate after you confirm your email. If we request verification documents, review can take longer. We aim to complete document checks promptly and will inform you if additional time or information is required.

Terms of Registration

You must be of legal age and provide accurate information when registering. We retain registration information to operate your account, to meet legal obligations, and to protect against fraud and abuse. Duplicate accounts or false information may lead to restrictions or account closure under our terms.

3. Games and Software

Top Games and Gameplay Data

We collect gameplay and session data necessary to provide, optimise and support our games. This includes game selections, session timestamps, game outcomes, and in‑game activity needed to maintain fair play and user experience.

Software Providers

We operate a multi‑provider game lobby. Some data about gameplay and outcomes may be processed by the game providers involved in delivering content. We require providers to handle any personal data they receive in compliance with applicable data protection standards.

Total Game Count and Categories

Our platform hosts a large variety of titles across categories. We use aggregated and anonymised game usage data to analyse trends, improve offerings, and tailor non‑intrusive product features.

4. Bonuses and Promotions

Welcome and Promotional Offers

We use your contact and activity data to present and apply promotional offers such as welcome bonuses, free spins and reload promotions. Promotional eligibility may depend on account status, geography and other objective criteria.

Offers Specific to New Zealand

We may present offers in NZD and communicate promotions targeted at New Zealand players. Where offers rely on consent for marketing, we will obtain and record that consent separately so you can manage your choices.

Activation and Wagering Conditions

When you opt into promotions we record the activation details and any required play‑through conditions. We process this data to track bonus fulfilment and to ensure compliance with promotional rules.

Marketing Preferences

You can opt in or opt out of marketing communications. We respect your preferences and will stop marketing at your request. Marketing communications are processed on the basis of consent or our legitimate business interests where permitted.

5. VIP and Loyalty

VIP Tiers and Rewards

Our loyalty programme records points, tier status and reward history. We process activity data to calculate points, manage tiers and deliver tier benefits such as personalised offers.

How to Qualify and Rules

Eligibility and movement between tiers is determined by account activity. We retain records of loyalty activity for programme administration and to resolve any disputes about rewards.

Personalisation and Profiling

We may use non‑intrusive profiling based on your play and engagement to personalise offers and communications. You have the right to object to profiling for direct marketing where applicable.

6. Payments

Transaction Metadata

When processing transactions we handle related metadata needed to confirm and reconcile your account activity. This includes timestamps, transaction references and status information. We do not store more personal payment details than necessary for compliance and account management.

Verification and Fraud Prevention

We use transaction‑related data to detect and prevent abuse and to meet legal requirements. Such processing is based on legal obligations and our legitimate interest in protecting users and the platform.

7. Key Terms and Account Controls

Monitoring, Limits and Restrictions

We monitor accounts for suspicious activity and to enforce our terms. This includes flagging irregular patterns, enforcing deposit and withdrawal limits, and applying account restrictions where needed to protect users and comply with policy.

Automated Decisions

Some monitoring may involve automated systems to detect fraud or abuse. Where automated decisions have legal or similarly significant effects, we will provide meaningful information about the logic involved and allow you to request human review where appropriate.

8. Mobile and Technical Data

App and Mobile Use

If you use our mobile apps or mobile site we collect device identifiers, operating system, app version and usage metrics to provide, support and improve the mobile experience.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, support login sessions, and gather analytics. You can manage cookie preferences through our cookie controls or your browser settings.

Performance and Analytics

We collect technical and performance data to optimise loading times, fix issues, and deliver a consistent user experience across devices. This data is typically processed in aggregated or pseudonymised form.

9. Security and Fair Play

Encryption and Protection

We protect your data using industry‑standard security measures, including encrypted connections. Access to personal data is restricted to authorised personnel who require it to perform their duties.

RNG and Fair Play Records

We retain records related to game fairness and outcomes that are necessary to verify fairness, investigate disputes, and comply with oversight obligations. Where third‑party providers are involved, we ensure they meet comparable standards.

Customer Support

Support interactions by chat or email are recorded to provide help, track issues and improve service. We retain support records for quality, training and dispute resolution purposes.

10. Responsible Gambling

Tools and Privacy

If you use responsible gambling tools such as deposit limits, time‑outs or self‑exclusion we record those settings and related activity to enforce them. Such information is handled sensitively and only used for the purpose of protecting your wellbeing and complying with obligations.

Support and Referrals

When we provide information about support services or process requests related to self‑exclusion, we restrict access to that data to authorised teams and retain it only as long as needed to honour your choice and meet legal requirements.

11. Advantages and Disadvantages

Pros (Privacy‑Related Benefits)

• We apply industry security measures to protect your data.
• We use consent and preference controls for marketing communications.
• Account controls and loyalty records are maintained to ensure transparent management of rewards and entitlements.

Cons (Privacy Considerations)

• As an operator licensed in Curaçao, certain regulatory frameworks differ from other jurisdictions. This can affect how oversight and data handling practices are applied.
• We retain verification and account records to meet compliance and security needs, which means some personal data is kept for defined periods.

12. General Casino Information

Year Founded and Operator

EraBet Casino began operating in 2023 and is provided under the licence noted above. The operator name associated with the licence is Hollycorn N.V.

Supported Languages and Availability

Our service and support are available in multiple languages. We accept players from a range of countries, including New Zealand, Australia and Canada, subject to regional restrictions and applicable law.

Restricted Countries

Some countries are restricted due to local regulations. If you attempt to use our services from a restricted location, we will inform you and may prevent account creation or access based on applicable rules.

Short Brand Description

EraBet Casino provides an online gaming platform with a wide selection of games, account features and promotional programmes. We process personal data to operate the service, protect users, and comply with legal obligations.

How We Share Your Data

We may share personal data with:

• Service providers who perform functions on our behalf, such as technical hosting, analytics and customer support;
• Game providers insofar as they require data to deliver games and record outcomes;
• Regulators, auditors, and law enforcement where required by law or to respond to legal requests;
• Third parties involved in dispute resolution, fraud prevention and compliance checks.

All recipients are required to handle your personal data securely and only for the purposes agreed with us.

Legal Basis for Processing

Where applicable we rely on one or more of the following legal bases:

• Contractual necessity: processing needed to provide the service and manage your account.
• Legal obligation: processing required to comply with laws and regulatory duties.
• Legitimate interests: for fraud prevention, platform security, and service improvement, balanced with your rights.
• Consent: for marketing communications and certain personalised features where consent is requested.

Data Retention

We keep your personal data only as long as necessary for the purposes described, for legal or regulatory compliance, and to resolve disputes. When no longer required, we securely delete or anonymise information. Retention periods vary by data type and legal requirement.

Your Rights

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of personal data we hold about you;
• Rectification: correct inaccurate or incomplete data;
• Erasure: request deletion of personal data where lawful;
• Restriction: request limitation of processing in certain circumstances;
• Portability: receive certain personal data in a structured, commonly used format;
• Object: oppose processing based on legitimate interests or direct marketing;
• Withdraw consent: if processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before acting on requests. You can also raise a complaint with your local data protection authority if you are not satisfied with our response.

International Transfers

Some processing and storage may take place outside your country. When personal data is transferred internationally we use appropriate safeguards such as contractual commitments or other measures required by applicable law to protect your information.

Children

Our services are intended for adults. We do not knowingly collect personal data from persons under the legal age to gamble. If we learn that we have collected such data, we will take steps to delete it.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through account messages or other reasonable means. Please check this page periodically for updates.

Contact

If you have questions or wish to exercise your data rights, please contact us at [email protected]. For privacy concerns that cannot be resolved directly with us, you may contact your local data protection authority.