Terms and conditions

These Terms and Conditions govern access to and use of the EraBet Casino online casino services. By registering or using the services you confirm that you accept and will comply with these Terms. If you do not agree, do not register or use the services. Questions may be sent to [email protected].

1. Legal Status – License Number

1.1. EraBet Casino operates under the licence OGL/2023/176/0095 issued to its operator and covered by the relevant remote gaming regulations under that licence.

1. Legal Status – Issuing Authority

1.2. The licence referenced at section 1.1 was issued and is supervised by the Curaçao Gaming Control Board or the competent authority acting under that regulatory framework.

1. Legal Status – Jurisdiction

1.3. The licensed activities described in these Terms are provided from the international remote gambling jurisdiction indicated by the licence and are subject to the applicable laws and regulations of that jurisdiction.

1. Legal Status – Allowed to Operate in New Zealand

1.4. EraBet Casino may accept players from New Zealand where permitted by applicable local law. Acceptance of players from a particular country is subject to these Terms and any applicable restrictions described elsewhere in this document.

2. Registration and Login – Step-by-Step Process

2.1. To create an account you must complete the online registration form with accurate personal details, choose a secure password, confirm you are of legal age, accept these Terms and the Privacy Notice, and verify your email address or phone number when requested.

2.2. After successful registration you may be eligible to make deposits and use certain services immediately, subject to any mandatory verification checks and geographic or responsible‑gaming restrictions.

2. Registration and Login – Is KYC/ID Verification Required

2.3. EraBet Casino applies Know‑Your‑Customer (KYC) and anti‑money‑laundering (AML) procedures. You must provide government‑issued identification, proof of address and supporting payment ownership documentation when requested. KYC checks are required before large withdrawals are processed and may be triggered by other risk indicators.

2. Registration and Login – Time to Activate Account

2.4. Basic account creation and email verification usually complete within minutes. Document verification and additional checks may take several hours to 24 hours under normal operating conditions; complex cases may take longer.

2. Registration and Login – Terms of Registration

2.5. You must be at least 18 years old (or the minimum age required in your jurisdiction) and not hold more than one account. You must provide true and complete information and notify EraBet Casino of material changes. Fraudulent or duplicate accounts may be closed and funds forfeited.

3. Games and Software – Top Games

3.1. EraBet Casino offers a selection of popular slot titles and live dealer games that vary over time. Game availability is subject to change and certain titles may be restricted in particular jurisdictions.

3. Games and Software – Software Providers

3.2. Games are supplied by multiple third‑party providers. Provider lists are indicative and may change; EraBet Casino is not liable for game removals or modifications made by suppliers.

3. Games and Software – Total Game Count

3.3. The game portfolio consists of thousands of titles across multiple categories. Exact counts fluctuate as new games are added and others are removed.

3. Games and Software – Game Categories

3.4. Available categories typically include video slots, classic slots, progressive jackpots, table games, live dealer games, instant win games and arcade/crash content. Contribution to bonus wagering and eligibility for promotions varies by game type.

4. Bonuses and Promotions – Welcome Bonus (Amount, % Match, Free Spins)

4.1. EraBet Casino may offer multi‑stage welcome offers that include deposit match amounts and free spins. Offer details, qualifying deposits and currency equivalents vary by campaign. All welcome offers are subject to these Terms and the specific promotion rules displayed at the time of activation.

4. Bonuses and Promotions – Welcome Offers Specific to New Zealand

4.2. Promotional offers may be presented in New Zealand dollars and targeted to New Zealand players where permitted. Offer eligibility and values are as displayed in the account or promotions area and are subject to these Terms and applicable local restrictions.

4. Bonuses and Promotions – Process of Activation for Welcome Bonus

4.3. To activate a welcome or other deposit bonus you must opt in where required and make the qualifying deposit using an eligible payment method. Bonus credits and spins are applied according to the promotion rules. Failure to follow the required steps may void the bonus.

4. Bonuses and Promotions – Wagering Requirements

4.4. Bonuses generally carry wagering requirements which must be met before withdrawal of bonus funds or associated winnings. Wagering multipliers, game contribution rates and time limits are set out in the promotion terms.

4. Bonuses and Promotions – Time Limits

4.5. Bonus balances and free spins are subject to expiration and must be used within the timeframes specified by the promotion. Expired bonuses and unused spins will be void.

4. Bonuses and Promotions – Recurring Promotions

4.6. EraBet Casino may run recurring promotions such as reload bonuses, free spin events and crypto incentives. These are governed by separate terms available in the promotions area and may differ by account tier and payment method.

4. Bonuses and Promotions – Cashback Offers

4.7. Cashback, where offered, is typically calculated on net losses over a defined period and may be credited as bonus balance subject to wagering. Percentages, calculation periods and eligibility criteria are provided in the promotion rules.

4. Bonuses and Promotions – Reload Bonuses

4.8. Reload bonuses on subsequent deposits are subject to specified deposit minimums, wagering requirements and eligible payment methods. EraBet Casino reserves the right to exclude certain deposit methods from promotions.

4. Bonuses and Promotions – Free Spins Bonuses

4.9. Free spins are awarded with defined eligible games and spin values. Winnings from free spins are treated according to the promotional terms and are often credited as bonus funds requiring wagering before withdrawal.

4. Bonuses and Promotions – General Bonus Terms and Conditions

4.10. Only one bonus offer may be active per player unless expressly permitted. Maximum permissible bets while wagering bonus funds are limited. EraBet Casino may void bonuses and related winnings in cases of suspected abuse, cheating, collusion or non‑compliance with promotion rules.

5. VIP and Loyalty – VIP Tiers and Rewards

5.1. EraBet Casino operates a tiered loyalty programme with multiple levels. Each tier carries specific benefits such as enhanced cashback, conversion rates for points, higher withdrawal limits and personal account support where applicable.

5. VIP and Loyalty – How to Qualify

5.2. Tier progression is based on accumulation of comp points through real‑money wagering. Specific thresholds and qualifying activity are set out in the loyalty programme terms.

5. VIP and Loyalty – Loyalty Program Description

5.3. Comp points are earned on qualifying wagers and may be exchanged for bonuses or other benefits per the programme rules. Different game types may earn points at different rates.

5. VIP and Loyalty – Loyalty Program Rules

5.4. Points earned from bonus funds may be restricted or earned at reduced rates. Points can expire after a period of inactivity. EraBet Casino may revoke points or loyalty benefits in cases of suspected abuse or breach of these Terms.

6. Payments – Deposit Methods (Min/Max, Processing Times, Fees)

6.1. EraBet Casino accepts a range of deposit methods including major cards, e‑wallets, voucher systems, bank transfers and cryptocurrencies where displayed. Minimum deposit amounts and processing times vary by method. EraBet Casino does not typically charge internal deposit fees; third‑party fees may apply.

6. Payments – Withdrawal Methods (Min/Max, Processing Times, Fees)

6.2. Withdrawals are processed to verified payment methods and may include e‑wallets, bank transfers and cryptocurrencies. Withdrawal processing times vary by method and by verification status. Weekly and monthly limits apply; any applicable limits and potential intermediary fees are set out in the account terms.

7. Key T&Cs – Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1. All bonus offers state their wagering requirements, maximum bet limits while wagering and eligible games. Slots commonly contribute in full to wagering, while table and live games may contribute partially or be excluded. Breach of bonus rules may result in forfeiture.

7. Key T&Cs – Deposit Limits

7.2. You may set personal deposit limits in your account. EraBet Casino may also impose limits for risk management or compliance reasons. Reductions take effect immediately; increases may be subject to a cooling‑off period.

7. Key T&Cs – Withdrawal Limits

7.3. Standard withdrawal caps apply and may be expressed in currency equivalents. Higher limits may be available to VIP players or by agreement in writing. Very large wins may be paid in instalments in accordance with payout policies.

7. Key T&Cs – Account Restrictions

7.4. Only one account per person is permitted. Use of multiple accounts, VPNs to circumvent restrictions, provision of false information or participation from prohibited jurisdictions may lead to account suspension, closure and forfeiture of funds.

7.5. EraBet Casino reserves the right to suspend or terminate accounts for regulatory compliance, suspected fraud, AML concerns, responsible‑gaming requirements or breach of these Terms. Pending investigations may delay withdrawals.

7.6. These Terms are governed by the laws applicable to the licence and the provision of services. Except where mandatory law provides otherwise, disputes shall be resolved in accordance with those laws and venue. To the maximum extent permitted by law, EraBet Casino limits its liability for loss of use, data, profits or indirect damages arising from use of the service.

8. Mobile & Technical – App Availability (iOS/Android)

8.1. EraBet Casino may provide native mobile applications for supported platforms. Apps are offered in accordance with the applicable store or direct download policies and are provided with the functional scope described on the site.

8. Mobile & Technical – Mobile Browser Optimization

8.2. The website is optimised for modern mobile browsers and employs responsive design. Some games or features may be limited on older devices or browsers.

8. Mobile & Technical – User Experience and Speed on Mobile

8.3. Performance varies by device, network conditions and game provider. EraBet Casino seeks to maintain adequate performance but does not guarantee uninterrupted access or specific speeds.

8. Mobile & Technical – Process of Registration on Mobile

8.4. Mobile registration follows the same identity, eligibility and verification requirements as desktop registration. You are responsible for device security and maintaining confidentiality of login credentials.

9. Security & Fair Play – SSL & Encryption Standards

9.1. EraBet Casino employs industry standard encryption protocols to protect personal data and transactions. No transmission over the internet can be guaranteed completely secure; however, EraBet Casino implements reasonable technical and organisational safeguards.

9. Security & Fair Play – RNG & Game Fairness (Auditors)

9.2. Game outcomes are determined by the underlying game providers. Providers’ RNGs and live casino operations are expected to be independently tested and certified by recognised testing bodies. EraBet Casino relies on those certifications and may provide provider information upon request.

9. Security & Fair Play – Customer Support (Channels, Response Time)

9.3. Customer support is available through live chat and email. Response times vary by channel and volume; live chat typically provides the fastest responses while email replies may take longer.

9. Security & Fair Play – Support Availability (Hours, Languages)

9.4. Support is provided in multiple languages and may be available 24/7. Language availability may vary by channel and time; the account interface indicates available support languages.

10. Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1. EraBet Casino offers responsible gambling tools including deposit limits, loss limits, session reminders, temporary time‑outs and self‑exclusion. These tools can be accessed from the account area or by contacting support. Self‑exclusion prevents access for the selected period.

10. Responsible Gambling – Links to Support Organizations

10.2. EraBet Casino provides information about responsible gambling and may direct players to national and international support organisations. Players seeking assistance are encouraged to contact appropriate local support services in their jurisdiction.

11. Advantages and Disadvantages – Pros

11.1. EraBet Casino’s service features a broad multi‑provider game portfolio, a range of payment methods including certain cryptocurrencies, tiered loyalty benefits and promotional programmes. Availability of these features depends on account eligibility and applicable regional restrictions.

11. Advantages and Disadvantages – Cons

11.2. EraBet Casino operates under an offshore licence which may not confer all protections offered by locally regulated operators in some jurisdictions. Withdrawal limits, bonus wagering requirements and promotional exclusions may apply and should be reviewed before acceptance.

12. General Casino Info – Year Founded

12.1. The EraBet Casino brand commenced operations in 2023 and has operated under its current trading name since that time.

12. General Casino Info – Operator/Parent Company

12.2. The services are operated by the licence holder named in section 1.1. The operator is responsible for provision of services, compliance with applicable licence conditions and for these Terms.

12. General Casino Info – Supported Languages

12.3. The platform and support are typically available in multiple languages including English and other languages as displayed on the site. Language availability may vary by region and channel.

12. General Casino Info – Accepted Countries

12.4. EraBet Casino accepts players from a range of countries where operation is permitted by applicable law. Country acceptance is determined at registration and may be amended to comply with regulatory obligations.

12. General Casino Info – Restricted Countries

12.5. Certain countries and territories are restricted from accessing the services due to legal or regulatory prohibitions. You are responsible for ensuring that your access and use comply with local law.

12. General Casino Info – Short Brand Description

12.6. EraBet Casino is an online casino brand offering a multi‑provider game catalogue, promotions and loyalty benefits to eligible players. For account or legal enquiries contact [email protected]. These Terms may be amended from time to time; material changes will be communicated in accordance with applicable law.